In today's post I want to draw attention to the idea that what customers mostly want from service providers is validation!
Many of us have experienced great service when out and about shopping. However, sometimes things go wrong. When this happens owners/managers usually would attempt to solve the issue by either giving discounts or freebies for the mistake. Most customers don't want freebies for mistakes made (not usually anyway). What they want is acknowledgement that something had gone wrong. Most businesses operate with the intention to provide the best service possible. Some days this is not always possible. However, when something does go awry, nothing wrong with giving the customer that special touch by letting them know this is not how the business delivers its service or product and to allow them the opportunity to try again! Simple and to the point! People just want to be heard!
If you provide a service or product, deliver the best you've got and the day this doesn't happen, acknowledge and validate...your customers will love you!
There are many hardworking business owners that reach out and provide the best to their customers everyday! Share your stories and experiences about your encounter with the shop owners downtown! If there was an award, the first one would go to L'Auberge!
Looking forward to your feedback!
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